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FAQ'S

Q&A Sesh

Any other questions? drop us a message hello@thegoodfit.co.uk

Shipping

How long does shipping take?
We aim to get your items to you within 2-5 days. This may be a bit longer during lockdown periods, so please bare with us.
How much is shipping?
To keep the costs low for you, we only charge £2.50 for postage. We use Royal Mail signed for delivery service.
Do you ship outside of the UK?
We don’t at the moment, but it is something we’re looking into for the future!

Payment methods

Which payment methods do you accept?
We accept all major credit and debit cards, Paypal and ApplePay (on mobile).

Returns

What is your returns policy?
We offer a 14 day returns policy on all collection items, from the date of purchase.

If you have an item you’d like to return or exchange please send us a message to confirm the details.

You are responsible for the cost of returning unsuitable items - so if you have questions about an item please do send these over to us before making a purchase.

Once items have been received and checked you will be refunded via the original payment method, minus the original cost.

Sell your items to us

Our service
Do you have unused activewear sitting in the cupboard? We can give it a new home, just send us photos and a short description to hello@thegoodfit.co.uk and we'll see what we can do!

The goods

Can I reserve goods ahead of a collection launch?
At the moment this isn't an option, however we do occasionally offer reservations through flash sales over on Instagram Stories - so it's worth keeping an eye on those!
How do you clean the items?
Our cleaning process is very thorough. We use an eco-friendly, cruelty free and sensitive laundry detergent, however everyone’s skin is different so, we would still recommend washing your Goodfit garments according to the care label before wearing them.
How do you source your items?
Abandoned January resolutions, PR gifting, and mid-month clear outs are just some of the reasons that never-worn activewear makes its way to the Goodfit site. That makes for some top-notch garms and top quality brands: LuluLemon, Sweaty Betty, and The Girlfriend Collective are just three of the brands you’ll spot while scrolling.